FAQs

πŸͺ Cookie Questions

Where are you located and what are your storefront hours?

Come see us! We’re located at 2540 Jenks Ave., Panama City, FL 32405. Our store hours are Tuesday through Saturday from 12pm-8pm.

Want more information on our storefront? Click here

Can I freeze my cookies?

Yes! We have found that the cookies are still tasty after freezing them for up to 12 months!

What is the best way to heat my cookies?

From room temperature: We recommend placing them in the oven/air fryer at 350 for 4-5 minutes, but if you are in a rush, the microwave for 12-15 seconds is a good alternative. If reheating more than one cookie in the microwave, we recommend doing them individually.

From frozen, we always recommend letting your cookie thaw before reheating for best results.

How long will my cookies be good?

Our cookies (unlike other companies) are individually wrapped and heat-sealed.

Most will last well over 6 weeks; however, we think it is best to freeze them if they will not be consumed the week you receive them. Frozen they will last well over 12 months!

🎁 Orders & Payments

Can you make custom cookies for our event?

Please contact us for any inquiries including bulk or custom cookie orders. We would be happy to try and accommodate your event!

Can I edit or change my order?

If your order has not been shipped, we suggest reaching out to our Customer Service team promptly for additional assistance at Help@Fatandweirdcookie.com. Please note that we can only make edits to your order, such as adding items, as long as it has not yet been dispatched from our facility.

This order is a gift, how can I mark it as one?

You can leave a gift note at checkout. Also, there is no need to worry, our packing slips do not show payment information, so the recipient will not see how much was paid!

I can’t find a flavor I've seen before, how do I order it?

We run exclusive flavors every week, but once it is sold out it is gone. We have brought exclusive flavors back, but normally once it is gone, it may be gone for a while.

We will occasionally bring cookie flavors back, so we recommend following our IG @fatandweirdcookie and signing up for our SMS/email newsletter to stay up to date with flavor releases!

What is your return policy?

All of our products are perishable goods. We do not accept returns or exchanges at this time.

When can I pick up my local order?

Once you receive an email notification from our team confirming that your order is baked and ready for pickup, please retrieve your order during our specific business hours below.

Our location is: 2540 Jenks Ave., Panama City, FL 32405.

Monday: 7am- 3:30pm
Tuesday -Friday: 7am-8pm
Saturday: 12-8pm

**Orders not collected within 7 business days will be subject to disposal.

Can I cancel my order once it's been placed?

We do not offer refunds or cancellations at this time. We start baking all cookies to order as soon as we accept the order. Please ensure that you are 100% certain you want amazingly delicious cookies before you order!

πŸ“¦ Shipping

What if my package got lost, stolen or damaged?

If your package is missing, lost, stolen, or damaged, we recommend reaching out to the shipping carrier initially to address the issue. If the matter remains unresolved after contacting the carrier, and you purchased our shipping protection, please reach out to our customer service team for further assistance.

How do I change my shipping address once my order has been placed?

We recommend contacting our customer service team as soon as possible to make any changes. If your order has already shipped, we will not be able to update your address.

Please note that delivery instructions do not process through the system and you will need to contact FedEx directly. We recommend shipping to an address where there will be someone to accept it if there is concern that it might be stolen as we cannot be held responsible and are unable to replace packages.

How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can always check your order status through your account on our website.

I'm local, can I pick up my order?

YES! At checkout select the pick up option. Once your order is placed, please allow our team 2 business days to bake and prepare your order for pickup. Once your order is ready, an email will be sent to notify you for pickup.

Our location is: 2540 Jenks Ave., Panama City, FL 32405.

Our pick up times are:
Monday:7am- 3:30pm
Tuesday -Friday: 7am-8pm
Saturday: 12-8pm

**Orders not collected within 7 business days will be subject to disposal.

When will my cookies be shipped?

All orders are baked to order and shipped out 2 business days later via the shipping method selected at checkout. For example, if you order on a Sunday night release, your order will be shipped out on Tuesday. If you selected Fedex 2-Day, it would then deliver on Thursday (granted there are no shipping delays by the courier).

Where do you ship?

Right now, we ship all over the US. We also ship to APO/FPO military addresses.

πŸ₯œ Nutritional

Where can I locate the ingredients and allergen information?

Ingredient & allergen information can be found on the individual product pages of each product. Nutrition panels are not available for limited flavors as they are in extremely limited quantities, but the macros are generally close to our original flavors.

Are there peanuts/tree nuts in your cookies?

Yes, we have cookies that contain peanuts as well as other tree nuts. We also have cookies that are nut-free, but all of our cookies are processed in the same facility so there is always a chance of cross-contamination.

Do you make a vegan cookie?

We do! It is called "The Imposter" because telling it apart from our regular cookies is impossible.

It is also free from all major allergens except gluten, making it a great option for those needing soy or dairy-free items.

Do you make gluten free (GF) cookies?

We do offer a gluten-sensitive cookie! It is called Incogni-Dough!