FAQ: Shipping, Freshness and Orders

If your order has not been shipped, we suggest reaching out to our Customer Service team promptly for additional assistance at Help@Fatandweirdcookie.com. We can only make edits to your order, such as adding items, as long as it has not yet been dispatched from our facility.

We run exclusive seasonal packs each month, but once it is sold out it is gone. We have brought exclusive flavors back, but normally once it is gone, it may be gone for a while. We will occasionally bring cookie flavors back, so we recommend following our IG @fatandweirdcookie and signing up for our SMS/email newsletter to stay up to date with flavor releases!

All of our products are perishable, so we do not accept returns or exchanges. If anything happens to your cookies, contact us for a replacement or credit.

Once you get our email that your order is ready for pickup, come to 2540 Jenks Ave., Panama City, FL 32405, weekdays 7:30 AM to 3:30 PM. Order ahead; we do not have walk-in sales.

Orders start packing right away, so we cannot cancel an order once it is placed. Double-check the flavors before you click. If anything happens to your cookies, contact us for a replacement or credit.

Fat & Weird Cookie Co. is located at 2540 Jenks Ave., Panama City, FL 32405. Order ahead for pickup, Monday to Friday, 7:30 AM to 3:30 PM. Call 850-215-1819 when you arrive and we will bring your order out.

Yes. Keep them in their wrapper in your freezer, then thaw and reheat whenever you want one.

Remove the wrapper first. Reheating instructions are on the back of the package. Oven at 375F for 4 to 6 minutes, air fryer at 350F for 3 to 6 minutes, or microwave 10 to 20 seconds.

They are best within 2 weeks of delivery, kept in their wrapper at room temperature. You can also freeze them in the same wrapper, then thaw and reheat.

Yes! Of course! Fun fact, our company is veteran-owned! To thank you for your service, we've partnered with GovX to offer a discount on our store. Once you have been verified, GovX will issue you a unique coupon code. You are limited to one coupon per 24 hours. We hope you enjoy our delicious cookies! Save up to 10%. This offer is eligible for: Current & former U.S. military. First responders including law enforcement, fire, and EMS. How it works: Verify your affiliation with GOVX ID to claim your discount. Verification is real-time and secure. If you already have a GOVX ID account, just log in! After you verify, you'll receive a single-use discount code to apply at checkout. Be sure to copy your code. For future purchases, simply log in with your GOVX ID to unlock a new discount code. There is a limit of one discount code per day. Verification is powered by GOVX ID.

Claim your GOVX ID discount

Our cookies come in packs and build-your-own boxes. Shop packs or build your own box.

MEGA cookies are over 5.5 oz. Lil Weirdos are over 2.5 oz: the same stuffed cookies, just about half the size. Lil Weirdos Mini Cookies are the bagged bite-size product, sold at Target stores nationwide since July 2026.

We make cookies fresh daily and individually package each one right after it is baked, so it stays soft until you open it.

No. They arrive ready to eat. Reheating instructions are on the back of the package. Oven at 375F for 4 to 6 minutes, air fryer at 350F for 3 to 6 minutes, or microwave 10 to 20 seconds.

Yes, flavors can repeat in a Baker's Choice pack. We try our best not to.

Email help@fatandweirdcookie.com and our team answers within 1 business day.

Cookies Anonymous is our best seller. It is a blue cookie with chocolate chip, cookie butter, sandwich cookies and cookie dough bites, stuffed with cookie butter frosting.

Build your own box of 6 for $49.90 or 12 for $79.80, or pick a pack. Orders $55 and up ship free.

Every Fat & Weird cookie is stuffed, made fresh daily with real butter and individually packaged right after it is baked. A MEGA cookie is over 5.5 oz.

The best cookies to ship are made fresh, sealed one by one and soft enough to eat right out of the bag and taste just like they came out of the oven after you warm them up on arrival. Fat & Weird Cookie Co. makes its giant stuffed cookies fresh daily, individually wraps and heat-seals every cookie, and ships within 2 business days anywhere in the US. Free shipping on orders $55 and up.

If anything happens to your cookies, contact us for a replacement or credit. If your order never arrives, contact us for a replacement, credit or refund. Email help@fatandweirdcookie.com.

We recommend contacting our customer service team as soon as possible to make any changes. If your order has already shipped, we will not be able to update your address. Delivery instructions do not process through the system and you will need to contact the carrier shown on your tracking email directly. Ship to an address where someone can bring it inside. If anything happens to your cookies, contact us for a replacement or credit.

Once your order has been shipped, you will receive a tracking number via email. You can always check your order status through your account on our website.

Yes! At checkout select the pickup option. Order ahead only at 2540 Jenks Ave., Panama City, FL 32405. Pickup is Monday to Friday, 7:30 AM to 3:30 PM. Wait for the email confirming that your order is ready. Call 850-215-1819 when you arrive and we will bring your order out. Pick up within 7 business days so they are still at their best.

We ship Monday to Friday, within 2 business days, and most orders ship the same or next business day. Most arrive within about a week. Need it sooner? 2-day shipping is $14.99 at checkout.

Right now, we ship all over the US. We also ship to APO/FPO military addresses.

Orders $55 and up ship free, with no cap. The whole cart counts, add-ons and Mini Cookies bags included. Want it sooner? 2-day shipping is $14.99 at checkout, offered once your order is $55 and up.

Most orders arrive within about a week. Need your cookies sooner? Choose 2-day shipping ($14.99) at checkout.

Monday to Friday. Every order ships within 2 business days, and most ship the same or next business day.

Yes. Every Fat & Weird cookie is individually wrapped and heat-sealed right after it is baked, so it stays soft on the way and is best within 2 weeks of delivery. Warm one for 10 to 20 seconds in the microwave and the middle goes gooey again.

Ingredient & allergen information can be found on the individual product pages of each product. Nutrition panels are not available for limited flavors as they are in extremely limited quantities, but the macros are generally close to our original flavors.

View ingredients and nutrition.

Some flavors contain peanuts or tree nuts. We do our best, but our kitchen handles nuts, so cross-contact is a possible risk. Check the allergens on each flavor.

We do not at this time.

Our cookies contain wheat, milk, eggs and soy, and some flavors also contain peanuts or tree nuts. Check the allergens on each flavor page. We do our best, but our kitchen handles nuts, so cross-contact is a possible risk.

You can leave a gift note at checkout. Also, there is no need to worry, our packing slips do not show payment information, so they will not see how much was paid! A $3.99 printed card with your message is also available.

Choose a pack or build your own box. Fat & Weird cookies are individually packaged. A $3.99 printed card with your message is available.

No. Our packing slips never show prices.

Yes. Fat & Weird ships cookie gifts all over the US, including APO/FPO military addresses, and packing slips never show prices. Add a printed gift message card for $3.99, or choose 2-day shipping at checkout when the gift needs to land sooner.

Yes. We ship giant stuffed cookies to every client, teammate or prospect on your list, each with its own note. The minimum is 10 packages, shipping is included, and orders usually ship in about a week. See our corporate gifts page for the four packs and prices.

Please contact us for any inquiries including bulk or custom cookie orders. We would be happy to try and accommodate your event!

Absolutely! We offer wholesale, white labeling, event, and even gender reveal cookie options! Let's chat. For more information on our cookie opportunities, please contact adam@fatandweirdcookie.com.